9h26. 15h29. on Announcements, Guides & Community Updates. I placed an order on the 22nd Jan 2020 for Ultra Fast Fibre 250 & added on BT TV at the checkout. See: Private messages, on I don't have a phone as have it purely for broadband purposes. BT Sport on BT TV with BT Broadband. I have had to make numerous phone calls and my question is still not answered! 8h00 When I asked do I need a phone line he said no. All I want to do is cancel my TV Package. Re: FTTP and phone line. _____ If you think I helped please feel free to hit the "Thumbs Up" button below. on If this isn't required, then what do I need in order to stay and keep the FTTP … Can I cancel BT phone line? 19h23. They won't just slap it in and you're stuck with it. She then placed another order for a Smart Hub to be sent out the next day as this would fit through the post and would not need signing. Now it's done all in one with no customer splice point on the exterior wall. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry for the problems you've been having. Once FTTP is up and running I can cancel my FTTP with BT AND cancel my phone line with BT? I suspect changes are occurring as “Line rental included” is suppressed on some products and not others. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP ONT or via the Public Switch Telephone Network and will be on the traditional phone Socket in your house. 9h10. Once the PSTN is retired then … 13h19. on On their FTTC and G.fast plans, … 15h28 EE don't have such a service. 11h17, on My Smart Hub and You View was going to arrive to my address on a day when i would not be home all day to sign for the package. I see you have managed to send us over your details. BT usually only order an OGEA Product, that’s Broadband and keep your phone line on the Copper Network. BT Sport App: New 24-month BT Broadband contract required. Announcements, Guides & Community Updates. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. As its FTTP fibre, do I actually need the phone line? 20h44, on The BT web site is currently confusing in FTTP Post Code areas. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. If we need to visit, the engineer will recommend where to put the equipment, but it will speed up your installation if you think about where you want it to go. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP … You’re best of having your NTE next to the ONT as well otherwise you’ll have a secondary cable trailing to the window ledge your sockets currently on. With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. I know for a fact i selected the right one and when i checked out i qualified for this offer. The pair is still connected to the exchange, which means you could order a new … my phone is plugged into tel1 on the ONT and works fine. 13h45. A couple of days after my order i called up as i wanted to cancel the BT TV i added as i found out that the BT Sport was not 4k HDR on the You View Box. Until recently if you purchased an ultrafast package from BTover FTTPthen the phone service would have often been delivered via a “Transition Product“, which gives customers both the FTTP line and a … 8h50, on If you don't have a dial tone on your line after following these steps, please check: Your phone … There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. ‎01-04-2018 The next day i spent over an hour on the phone once again trying to cancel my BT TV. The BT OpenReach modem has a phone line cable which would usually be connected to the phone. Openreach has today named the next 51 UK exchange locations where they intend to move way from their old copper-based analogue phone (PSTN / WLR) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises broadband ISP network.. Moving away from the old copper line … I called BT and the advisor suggested not signing for the package and let it be returned to them as i was going to cancel the TV pacakge and would not need the You View box. With my order there was a promotion where i would get a Google Chrome cast and Google Stadia. Even though I don’t want one. ‎14 Nov 2020 03:34 PM When you put the order in for FTTP did you not have to give a landline number, even though you don't have to use the landline this is how your service provider knows their is a broadband service on the line. I am sure anyone who has had it installed maybe able to give you more info. ‎01-04-2018 ‎01-04-2018 I had two orders cancelled by BT – the first because they couldn’t move my Sky number on to a VOIP fibre line. There would still be a phone number associated with your connection even if you do not need it physically connected which is what the engineer was asking. If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. 9h57 When i stated the Openreach engineer stated i didn't need one the reply was some contractors do this. However some suppliers want you to pay line rental and take on a phone service (BT Consumer) but again you only pay line rental for the "Phone service" not the FTTP part. The "I want what I pay for" types when their service isn't   actaully actually affected but for the speed test result. If you've got Fibre to the Home or Fibre Home Phone you'll get a modem, a battery back-up unit and a BT Hub (if you don't have one already). ‎01-04-2018 I’m just a bit confused as to how the voice service setup works. Is there an external wall behind your TV? The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone. 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